About the Author
Customer Service Expert Micah Solomon
Micah Solomon is a bestselling author, consultant, and keynote speaker. A thought leader and expert on customer service, company culture, customer experience, innovation, entrepreneurship, and intrapreneurship, Micah is a regular contributor to Forbes.com and Inc.com and his expertise has been featured in Bloomberg BusinessWeek, Harvard Business Review, ABC, CBS, and NBC.
Micah's broad expertise touches on hospitality, retail, automotive, business to business (B2B), internal customer service, the patient experience in healthcare, manufacturing, technology, banking, financial services, and government.